Sal Agnihothri  
Professor
Area: Operations Managment
Office: AA-228
Office phone: (607) 777-2125
Fax: (607) 777-4422
E-mail: agni@binghamton.edu
Website: http://bingweb.binghamton.edu/~agni/
 

Educational Background
Degrees granted/granting universities:
  • Ph.D., University Of Rochester
    Major: Operations Management Minor: Operations Research
  • M.S.,University Of Rochester
    Concentration: Operations Research
  • M.Sc., Karnatak University
    Major: Statistics
  • B.S., Karnatak University
    Major: Mathematics Minor: Statistics
 
Current research and teaching interest:
  • Management of field service operations
  • Management of Service Operations
  • Process flexibility and cross training decisions in manufacturing and services
  • Role of services in B2B industrial market
  • E-Service
  • Scheduling in hospitals
 

Teaching Profession
Years at Binghamton University:
  • 1983-Present
 
Courses regularly taught:
  • Operations Mangement
  • Mangement of Service Operations
  • Total Quality Management
  • Advanced Marketing and Operations Management
 
Teaching experiences at other universities:
  • University Of Rochester, Rochester, N.Y
  • Karnatak University, Dharwar, India
 

Most Significant Publications
Research Publications
  • “Optimal Workforce Mix in Service Systems with Two Types of Customers”, S. Agnihothri, and S. Chakravarthy , Production and Operations Management Vol. 14, No. 2, pp. 218-231, (2005).
  • “Cross-Training Decisions in Field Services with Three Job Types and Server-Job Mismatch”, S. Agnihothri, and A. Mishra, Decision Sciences,Vol. 35, No. 2, pp. 239-257, (2004).
  • “Workforce Cross-Training Decisions in Field Service Systems with Two Job Types”, S. Agnihothri, A. Mishra, and D. Simmons, Journal of the Operational Research Society, Vol. 54, No. 4, pp. 410-418, (2003).
  • “The Impact of Defects on a Process with Rework”, S. Agnihothri, and R. Kenett, European Journal of Operational Research, Vol. 80, No. 2, 1995.
  • “Performance Evaluation of Service Territories”, S. Agnihothri and U. Karmarkar, Operations Research, Vol. 40, No. 2, 1992.
  • “Staffing a Centralized Appointment Scheduling Department in Lourdes Hospital”, S. Agnihothri and P. Taylor, Interfaces, Vol. 21, No. 5, 1991.
  • "Leveraging Technology to Improve Field Service", S. Agnihothri, N. Sivasubramaniam, and D. Simmons, International Journal of Service Industry Management, Vol. 13, No. 1, pp. 47-68, 2002.
  • "Lot sizing with Random Yield and Due Date", S. Agnihothri, J. S. Lee and J. Kim, Computers and Operations Research, Vol. 27, No. 5, pp. 437-459, 2000.
  • "On the Complementarity between the Finite Capacity and Finite Source Queueing Systems", S. Agnihothri, Computers and Operations Research, Vol. 18, No. 2, 1991.
  • "An Assignment Problem With Queueing Time Cost", S. Agnihothri, S. Narasimhan and H. Pirkul, Naval Research Logistics, Vol. 37, No. 2, 1990.
  • "Interrelationships Between Performance Measures for The Machine Repairman Problem", S. Agnihothri, Naval Research Logistics, Vol. 36, No. 3, 1989.
  • "A Mean Value Analysis of The Travelling Repairman Problem", S. Agnihothri, IIE Transactions, Vol. 20, No. 2, 1988.
  • "Stochastic Allocation Rules", S. Agnihothri, U. Karmarkar, and P. Kubat, Operations Research, Vol. 30, No. 3, 1982.
 

Grants & Recognition
Selected Recognition
  • Corning Glass Innovation and Research Award, School of Management, Binghamton University, October 1989.
  • Graduate Professor of the year, School of Management, Binghamton University, 1988-1989.

 

 

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